Refund Policy

X9 Smart Security values each and every customer and makes the best efforts to provide customers with completely satisfied products and services

X9 Smart Security provides enough time for evaluation of the product and service purchased by a customer. If the product or service does not meet customers requirements, refunds can be requested within 30-days from the day of purchase.

Only purchases made through the official website of X9 Smart Security may be refunded under this Refund Policy. This Refund Policy is not applicable for orders placed from other unauthorized channels. The amount actually paid for the product or service will be refunded only.

While making a request for the refund, following information should be provided by the customer.

  • Name and surname
  • Order number and
  • Email address used while the purchase of the product

Time Frame for requesting the refund

Refunds are generally received within 7-9 business days. It may vary depending on your bank processing times and/or mode of payment. In case there is delay in receiving the payment of the refunded amount, please feel free to contact the support team of X9 Smart Security at support@x9smartsecurity.com